Archive for December, 2009
Now that we know some of the benefits we can gain from social media marketing (see my post How Can Social Media Marketing Help You?) we need to set some goals.
Ah, goal setting!! There are so many different theories on how to set goals. The most important thing is to actually set them! Who woulda thought? Easier said than done though.
Sometimes just the thought of setting a goal is overwhelming. All those negative thoughts start creeping in….ok, flooding in! You know what they are, I don't have to repeat them.
So what you need is a plan. A SMART plan.
SMART-Specific, Measurable, Attainable, Realistic and Timely.
Using the SMART plan makes goal setting much easier because you are able to clearly define what you want and how to go about getting it. Often times you will find that the original goal has changed because you have analyzed it and discovered that it isn't what you really wanted.
Specific-What exactly do you want to accomplish? Why is it important to you? Perhaps you want to get more traffic to your blog. Ok, that's good but what is "more traffic"? Is it one visitor a week? Is it 100 a week? Maybe it's 5 per day. Make it clearly defined.
Why is getting more traffic important? Will it lead to increased sales? Will it raise your site higher in the search engines? Whatever you want to accomplish must be important to you otherwise why bother?
Measurable-the old saying is… "if you can't measure it, you can't manage it." You must setup specific criteria for measuring your progress towards your goal. If your goal is to have your site rank higher in the search engines then perhaps you can make 3 posts to a high PR forum each week. You could also submit your site to say, 4 social bookmarking sites per week. With a plan like that it is easy to measure your progress…you either made the posts and submissions or you didn't.
Attainable-Your goal cannot be unattainable such as creating 1000 backlinks to your blog in one week. It ain't gonna happen no matter how well intentioned or hardworking you are. It's got to be realistic! But the goal must also challenge you to work harder than you normally would. It has to stretch your abilities.
Realistic-This doesn't mean that the goal must be easy but it does mean that you have the skills and time to acheive the goal.
Timely-Every goal needs a timeframe, otherwise there will be no urgency to complete it. Set a deadline for yourself "I'm going to have new 100 subscribers to my blog 6 months from today!" You know what you want and when you are going to have it!
In my next post I'm going to talk about how to formulate your Social Media Marketing strategy.
To learn more about how a blog can help your business grow,be sure to visit the What's in it for You Page.
Here is my less than amateur attempt to do a video. Please don't hold it against me!!
How Can Social Media Marketing Help You?

photo credit: Alan Vernon.
There is a lot of buzz these days about Social Media and how it can help your business grow. Buzz is cool but what are the specifics? What can it really do….
- Increase Website traffic-If you are out there in the social media space then you should be leaving links to your website. Now I'm not saying every single post you make should contain your URL, that could be considered spamming. That only irritates people! But on occasion or when it is appropriate add your URL. The search engines will pick up on it and give you some love! And if people like what you have to offer they will spread your links around to their friends.
- Link Building-When people see your content and like it they will tell other people about it. That is, they will post links to your content in the place they visit in the social media space. These links tell the search engines that people think your content is noteworthy and worth paying attention to.
- Brand Awareness-Obviously the more people know about you and your product or service the more likely they will be to buy from you. The trick is to make sure that you leave a positive impression in people's minds. They may not buy from you today but down the road when they need what you have they will come to you. And of course they will tell their friends and family as well.
- Drives Conversions-If you are posting helpful content, helping to educate people and not just trying to sell sell sell, then they will see you as a trusted and knowledgeable source. And when the time comes they will buy from you.
- Facilitates Conversations-If your links are starting to grow then you know that it is because the people in the communities you are a part of like what you have to say and are talking about you. In a good way of course! The more you contribute to your communities the more you will be liked and talked about. And that goodwill almost always leads to more sales.
Those are the major reasons why Social Media Marketing is growing on a daily basis. I'll be doing more on this topic as time goes on. Feel free to leave comments and let me know what you think!
I am a big fan of HostGator, which is a domain registrar and hosting company. I’ve been using them for over a year and I am also an affiliate. So if you get hosting from them I get a piece of the action (hint hint). Shameless affiliate link HostGator.
They have great support and good pricing which is why I use them and recommend them. There is a point here, don’t worry!
A couple of days ago they had a post on Twitter saying they were going to be holding a live webinar dealing with their customer service. So I tuned in to see what it was about.
Their customer service manager is Douglas Hanna and I swear I have socks older than this guy! He hosted the webinar and started out by detailing the company size, sales, employees etc. all that corporate stuff.
Next he started discussing customer service and he outlined all the positive points of their service backed up by various metrics. And THEN he started detailing what he felt were the ‘bad’ areas of their customer service. I was shocked! Here is the customer service manager telling, who knows how many people, that their service wasn’t the best in the world! Then I thought, here he is actually being honest with his customers and potential customers. What a concept!! “We aren’t perfect but here is what we are going to do about it.”
Now let’s make a comparison to the business I talked about in a previous post The Power of Social Media and HostGator. Here is HostGator telling the world that their service isn’t perfect and it needs improving and the other business doesn’t seem to care about their customer service and apparently isn’t doing anything to improve it.
One company is using Social Media in an honest and transparent way to educate and improve their business practices and hopefully their bottom line. The other probably doesn’t even know they are being talked about in the Social Media space.
And the cool thing is that Social Media puts both of these companies on equal footing. The small family business and the large multi-million dollar company are given the same power to reach their customers, open lines of communication, educate and counter any negativity. One uses it to their advantage and the other well…who knows? Kudos to HostGator and the other company…not so much!
Which company are you going to model yourself after?

photo credit: abnehmen.net
A friend of ours recently posted on Facebook about a bad experience they had with a local restaurant here in the Buffalo area. Fully half of the comments on the post said that they wouldn't consider going there after reading about our friend's experience.
While I'm sure it won't put the restaurant out of business they will lose money because of it. And I'd bet that they do not even know that people are talking about them or maybe they don't care.
Granted this isn't a big deal in the overall scheme of things but it does point out that when people are unhappy about something they use social media to tell others about it. And of course they also share the good experiences as well.
Whether it be a blog, Twitter, Facebook or some other social networking site people are talking about you and your business. The question is do you want to take part in the conversation?
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In my last post I mentioned Google Alerts as a fast and easy way to find ideas for content for your blog. Today I'm going to give you a brief movie on how to set up Google Alerts.
Once your start getting your Alerts you can use as a source of ideas for making posts. Have fun!
You must have a Google account to do this. If you don't have one go here and open one Google Account.
Watch a short video on How to Open a Google Account
The next step is to go to Google Alerts!
And here is a quick video on how to Set Up Your Alerts.


